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Customer Reviews

Loved by customers across Pakistan

See what our customers say about Izmir Beauty hair care and skin care products.

4.5
★★★★★
Based on 500 customer reviews
  • ✓Delivered across PakistanStraight to your door
  • ✓Help when you need itCall or WhatsApp 0318-2020810
  • ✓Secure packagingPacked to arrive safely

Questions, answered

Everything you need to know about our hair and skin care products, ordering, and delivery.

Still have a question?

Our team is happy to help you choose the right product for your hair or skin.

Are Izmir Beauty products suitable for all hair and skin types?

Most of our range is made for everyday use on all hair and skin types. Each product page lists its key ingredients and who it suits best. If you have sensitive skin or a scalp condition, do a patch test first or message us before ordering.

How do I use the Hair Collagen Serum?

Apply a few drops to a clean, dry or towel-dried scalp and massage gently for a minute or two. Use it as directed on the bottle, and leave it in. For best results, use it consistently for several weeks.

How often should I use the shampoo and conditioner?

Our shampoos can be used as often as you normally wash your hair. Follow with the matching conditioner on the lengths and ends, leave for 1 to 2 minutes, then rinse well.

How long will it take to see results?

Results depend on your hair or skin and how regularly you use the product. Shampoos and conditioners can make hair feel softer after the first few washes. Serums and treatments usually need a few weeks of regular use.

Are your products original and authentic?

Yes. Every Izmir Beauty product sold on this website comes directly from us. We do not sell through unverified sellers, so buying here guarantees you get the genuine product.

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available across Pakistan. You can also pay online at checkout. Available payment options are shown on the checkout page.

How long does delivery take?

Orders are usually delivered within 3 to 5 working days, depending on your city. Remote areas may take a little longer. You will receive your tracking details once your order is dispatched.

What is your return and refund policy?

If you receive a damaged, leaking, or wrong item, contact us within 48 hours of delivery with photos and we will replace it or refund you. For full details, see our Refund Policy.

How can I track my order?

Once your order ships, we will send you a tracking number by WhatsApp or email. If you have not heard from us, message us with your order number and we will check for you.

How should I store my products?

Keep products in a cool, dry place away from direct sunlight, with the cap closed tightly. Check the label for the shelf life and the period after opening.