At Izmir Beauty, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

30-Day Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the product must be:

• Unused and unopened
• In its original packaging
• In the same condition in which you received it
• Accompanied by proof of purchase or order details

Free Return Shipping

We provide free return shipping for eligible returns. Once your return request is approved, we will provide you with the necessary instructions for returning your order.

No Restocking Fees

You will not be charged any restocking fees for an approved return.

Refunds

Once we receive and inspect your returned product, we will notify you about the status of your refund.

If your return is approved, the refund will be processed to your original payment method. Please allow some additional time for your bank or payment provider to process the refund.

Non-Returnable Products

For hygiene and safety reasons, opened or used beauty and personal-care products may not be eligible for return.

Products marked as final sale are not eligible for return or refund.

Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible. We will review the issue and work with you to provide an appropriate solution.

Please include your order number and clear photos/videos of the product and packaging when contacting us.

How to Request a Return

To start a return, please contact our customer support team with:

• Order number
• Product name
• Reason for return
• Photos/videos, if applicable

Our team will review your request and provide the next steps.

Important Note

Returns are subject to the eligibility requirements outlined above. Final sale items are not eligible for return or refund.

If you have any questions about our Return & Refund Policy, please contact our customer support team.

Thank you for choosing Izmir Beauty.